complent regarding replacement of transformer by DHBVN in Kheri Kalan.

To
The Editor,
Navbharat Times

Dear Sir,

I refer to your news report as appeared in NBT Faridabad on 1st May 2016 (scanned copy attached) regarding replacement of transformer by DHBVN in Kheri Kalan.

It is not surprising as DHBVN does not care for the electricity subscribers despite having been mandated by Haryana Electricity Regulatory Commission. In the case of instant report, Haryana Electricity Regulatory Commission have regulation of addressing the complaint of Distribution Transformer failure within 24 hrs in city and 48 hrs in rural area. In case DHBVN does not meet such tmelines, DHBVN need to pay penalty to the affected consumers at the rate of Rs. 100/- per day subject to a maximum of Rs. 3,000/- and this penalty is payaable automatically that means without any demand. Payment of penalty is the only route to improve Quality of Services of any service provider.

I would request you to kindly bring out the above stated facts in appropriate manner in your newspaper so that people raise their voice against such deficiency in services. Incidentally I am contesting a complaint before CGRF for a claim of Rs. 9,000/- for not adhering to time schedule for correction in bills. I have also brought out an article titled "
Are Electricity Companies in Haryana like DHBVN adapting to unethical business practices?"
on my blog
which can be gone through at http://skvirmani-jagograhak.blogspot.in/2016_02_01_archive.…
Navbharat Times Online The Times of India Hindustan Times NDTV Aaj Tak Zee News Hindi The Economic Times Jaago Faridabad DHBVN Manohar Lal State Consumer Helpline Haryana Government of Haryana Central Electricity Regulatory Commission Central Electricity Authority PMO India