BENGALURU: Pulling up a Xiaomi service centre and the smartphone maker for collecting mobile repair charges from a Bengalurean within the warranty period, a city consumer court has ordered them to refund the phone's full cost to the customer, apart from litigation expenses.
On March 24, 2015, HSR Layout resident Madhusudan purchased a Xiaomi Redmi 2 handset worth Rs 6,999 on Flipkart. On October 8, Madhusudan realized the phone's display had gone blank, though he was able to receive calls and the handset was vibrating. He took it to TVS Electronics Ltd in Koramangala, an authorized Xiaomi service centre whose representatives informed him about the damaged screen which needed to be replaced for Rs 2,550. He asked them to change the screen. Two days later, an executive from the centre called Madhusudan and informed him that the motherboard was also damaged and suggested he purchase a new phone instead of paying for the damage, which was equivalent to the price of a new handset.
No comments:
Post a Comment